Terms and Conditions

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Terms and Conditions

Welcome to Cassiopeix. These Terms and Conditions govern your use of our website, services, and any related products or offerings. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

  1. Services 1.1. Our digital marketing services include, but are not limited to, search engine optimization (SEO), social media marketing, content creation, pay-per-click (PPC) advertising, web design, and analytics. 1.2. The specific details and scope of services will be outlined in a separate agreement or proposal between Cassiopeix and the client.

  2. Intellectual Property 2.1. All intellectual property rights, including copyrights, trademarks, and trade secrets, related to our services, website, and any materials provided, remain the sole property of Cassiopeix. 2.2. You may not reproduce, modify, distribute, or create derivative works of our intellectual property without prior written consent from Cassiopeix.

  3. Confidentiality 3.1. Any information shared between Cassiopeix and the client, whether in oral, written, or electronic form, shall be treated as confidential. 3.2. Both parties agree to use the confidential information solely for the purpose of fulfilling the agreed-upon services and not disclose it to any third parties without prior written consent.

  4. Payment Terms 4.1. Payment terms and fees for our services will be outlined in the separate agreement or proposal between Cassiopeix and the client. 4.2. Invoices are to be paid within the specified timeframe indicated on the invoice. Failure to make payment may result in the suspension or termination of services.

  5. Limitation of Liability 5.1. Cassiopeix will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. 5.2. We do not guarantee specific results or outcomes from our services, as the effectiveness of digital marketing efforts can vary based on various factors beyond our control.

  6. Termination 6.1. Either party may terminate the agreement for services upon providing written notice to the other party. 6.2. Upon termination, any outstanding fees or obligations will become immediately due and payable.

  7. Governing Law 7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of laws principles.

  8. Changes to Terms and Conditions 8.1. Cassiopeix reserves the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

Refund Policy

Thank you for choosing Cassiopeix for your digital marketing needs. We strive to provide excellent services and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds related to our services. Please read this policy carefully before making a purchase.

  1. Refund Eligibility 1.1. Refunds may be considered under the following circumstances: a) If Cassiopeix fails to deliver the agreed-upon services as outlined in the separate agreement or proposal. b) If there is a genuine technical issue or error on our part that significantly impacts the effectiveness of the services. 1.2. Refunds will be assessed on a case-by-case basis, and eligibility is determined at the sole discretion of Cassiopeix.

  2. Refund Process 2.1. To request a refund, you must submit a written refund request outlining the reasons for the refund. 2.2. Refund requests should be sent to the designated contact provided by Cassiopeix. 2.3. Cassiopeix will review the refund request and respond within a reasonable timeframe.

  3. Refund Determination 3.1. Refunds will be determined based on the circumstances and merits of each case. 3.2. If a refund is approved, Cassiopeix will process the refund within a reasonable timeframe and according to the original payment method.

  4. Non-Refundable Items 4.1. The following items are non-refundable: a) Any fees or expenses incurred by Cassiopeix on behalf of the client, such as third-party service fees, advertising expenses, or domain registration fees. b) Services that have been delivered or completed as per the agreed-upon terms. c) Any services or products purchased from third parties through Cassiopeix.

  5. Limitations 5.1. Cassiopeix shall not be liable for any indirect, incidental, or consequential damages arising from refund requests or the use of our services. 5.2. The total refund amount shall not exceed the amount paid by the client for the specific services in question.

  6. Changes to Refund Policy 6.1. Cassiopeix reserves the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically.

By engaging our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you have any questions or concerns, please contact us using the designated contact information provided by Cassiopeix.

Cassiopeix Online Agency Policy


    Purpose 1.1. This policy outlines the guidelines and principles governing the operations and conduct of Cassiopeix (referred to as “the agency”) in providing digital marketing services to clients. 1.2. The policy aims to ensure professionalism, ethical behavior, and transparency in all aspects of our operations.

  2. Confidentiality 2.1. The agency shall treat all client information and data as confidential and use it solely for the purpose of providing the agreed-upon services. 2.2. Client data shall not be shared with any third parties without the explicit consent of the client, except where required by law.

  3. Ethical Conduct 3.1. The agency and its employees shall adhere to the highest standards of ethical conduct, honesty, and integrity in all business dealings. 3.2. We will not engage in any unethical practices, including but not limited to plagiarism, unauthorized use of intellectual property, or misleading marketing tactics.

  4. Client Relationships 4.1. The agency shall maintain a professional and respectful relationship with clients, promoting open communication and collaboration. 4.2. We will strive to understand and meet the unique needs and objectives of each client, providing effective solutions and delivering measurable results.

  5. Transparency 5.1. The agency shall provide clear and transparent communication to clients regarding the scope of services, timelines, deliverables, and associated costs. 5.2. Any potential conflicts of interest or limitations that may impact the quality or effectiveness of services shall be disclosed to the client.

  6. Intellectual Property 6.1. The agency respects intellectual property rights and shall not infringe upon the copyrights, trademarks, or trade secrets of others. 6.2. Any intellectual property developed or created by the agency during the course of providing services shall remain the property of the agency, unless otherwise agreed upon with the client.

  7. Continuous Improvement 7.1. The agency is committed to continuous learning and improvement in the field of digital marketing. 7.2. We will stay up-to-date with industry trends, best practices, and emerging technologies to provide innovative and effective solutions to our clients.

  8. Compliance with Laws and Regulations 8.1. The agency shall comply with all applicable laws, regulations, and industry standards related to digital marketing and data protection. 8.2. We will maintain proper documentation and records as required by law and take necessary measures to protect the privacy and security of client data.

  9. Policy Enforcement 9.1. The agency will enforce this policy through regular training, monitoring, and periodic reviews to ensure compliance. 9.2. Any violation of this policy may result in appropriate disciplinary action, including termination of employment or contractual relationship.

  10. Policy Updates 10.1. The agency reserves the right to update or modify this policy as needed to reflect changes in industry practices or legal requirements. 10.2. Any updates or modifications will be communicated to employees and clients in a timely manner.

By engaging with Cassiopeix, clients acknowledge and agree to comply with the policies outlined herein. The agency is committed to upholding these principles and providing exceptional digital marketing services.